Competing at a neck breaking speed in a digital world is not easy. Banks must focus on striking a balance between next-gen technology and human touch to provide a holistic and frictionless experience to their customers. Banks need to reimagine the way they engage with customers considering their expectations and interests, personalizing the products/services to suit their lifestyle, and also predict and manage probable risks.
SJM offers Banking Consulting and Advisory services creating a strategic roadmap for digital transformation initiatives at banks.
Banking is more about the experience. With an accelerated shift observed in the customer expectations and behavior, we put the human touch in touchless banking – helping our clients understand their customers and employees’ needs from them.
Considering the digital compete, we’ve focused our strategy around contactless banking, easy digital onboarding, self-service reimagination, and security and privacy features to service users of all generations. Consumers’ needs are always changing, but people are now accustomed to these features. With this in mind, finding better ways to incorporate predictive, seamless self-service features and touchless, immersive experiences is key to staying relevant.
Our customer-centric “C-BEADS” consulting framework overarches our solution to cover business imperatives, experience, APIfication, data science, and security. With this, we create a target state solution/s based on the inputs received in each area of the BEADS.
The objective of the solution/s (implementable) is to provide customers with the four E’s: Empower (with knowledge), Engage (on the preferred channel/s), Enable (with seamless transaction power), and Enrich (overall experience).
With a banking advisory named #RightFitPath, SJM enables banks; to have a failsafe digital banking strategy roadmap, that resonates with their business goals. #RightFitPath advisory assesses, analyzes, and prioritizes the digital transformation components, required for customer journey towards digital banking, based on their ease of use and business value.
SJM’s #RightFitPath digital banking advisory consists of pre-built evaluation grids that have criteria or parameters across the business, functionality, product features, architectural tenets, commercials, solution principles, training, and support, required to rate product vendors and platforms.
The pre-built evaluation grid helps evaluate the customer requirements, to provide appropriate recommendations, on their digital transformation journey.
