The Hospitality industry is progressively influenced by swift technological advancements in hotel business solutions. The ever-changing demographics, increasing expectations and the influence of social media and smartphones have driven a greater need for personalization of guest services. It compels the hospitality industry to redefine not only their marketing strategies, but also their technology stack to improve engaging and retaining of customers across multiple digital touchpoints and channels.
SJM offers hospitality IT solutions to Hotels, Resorts and Restaurants across the globe to address the entire technology landscape of the Industry. We support organizations in the hospitality domain to enhance customer experience, reduce costs and improve operational efficiency through mobility, ecommerce and infrastructure management services.
SJM’s expertise in the core hospitality business areas makes it one of the few IT vendors that offer end-to-end services and solutions to the industry. Some of our key hospitality technology offerings are , integration of the Property Management System (PMS) to the Central Reservation System (CRS), interface to multiple Global Distribution Systems, Legacy Modernization of the PMS, Customer Loyalty and CRM applications, Enhancement and Customization of the content management systems, Pricing and Revenue Management, E-commerce, Web Portals and Business Intelligence and Analytics. Our end-to-end hospitality management solutions can enhance the guest’s hotel experience.