The healthcare industry faces multiple challenges across all fronts, be it service delivery, business models, regulations, cost pressures and emerging competition from non-traditional players. This underscores the need to bring in business process partners, while keeping the customer experience at the heart of all operations. It is imperative to leverage data, analytics, Machine Learning, Artificial Intelligence, mobile and population health management platforms.
SJM’s Business Process Services help in reducing administrative costs, meeting regulatory compliances and enhancing the patient experience. SJM’s experience with healthcare services and cutting-edge digital transformation stands us in good stead to assist our clients. We have leveraged automation extensively through our healthcare clients whether it claims adjudication or revenue cycle management. With our extensive domain talent and our 13+ years of experience working with Payers and Providers, we are in an excellent position to drive future proof digital operations while helping our clients elevate customer experience and maintain cost competitiveness.