Intelligent Process Automation for Smarter Operations
Enterprises world over are transforming the way they run business operations. In their journey to shift from manual to digital operations, Intelligent Process Automation (IPA) has been a key enabler. However, complete business process transformation demands a shift to a digital way of working which encompasses technologies beyond RPA such as Artificial Intelligence, Machine Learning and Natural Language Processing.
In line with this shift, SJM leverages its 3 core themes to create business value for customers: AUTOMATE EVERYTHING®, CLOUDIFY EVERYTHING® and TRANSFORM CUSTOMER EXPERIENCE®. As part of our AUTOMATE EVERYTHING® theme, SJM’s Intelligent Process Automation Services (HIPAS™) serves as a strategic offering to boost efficiency and bottom line for our clients, by putting intelligent process automation to its best use. To deliver digital business process transformation, HIPAS™ leverages a whole range of new-age technologies from Robotic Process Automation to Artificial Intelligence technologies such as Cognitive OCR, Machine Learning, Natural Language Processing, Speech Recognition and Image Analytics.
Driving process automation has been a key aspect for customers willing to improve workforce productivity, achieve process efficiency, enhance customer experience and optimize costs. SJM’s intelligent process automation approach revolves around perfecting the execution of the entire lifecycle of the customer’s digital transformation journey through a robust framework branched across three phases: